FAQ



Q: My game won't load? What should I do?

A: Try closing out of the app and rebooting it. If this doesn't work make sure you have the latest version of OS installed on your device! Also make sure your wifi/hotspot is working correctly. If your game is still crashing or not loading, please contact our support team via the in-game "Report An Issue" button or email at contact@nanoreality.com

Q: Can I continue my game on a new device?

A: Yes you can. Remember that the only way to transfer your account to a new device is to have it linked to a Game Center account. Login to Game Center on your new device and the game will ask if you want to load your village on the new device.

Q: Can I play multiple accounts on a single device?

A: Nano World supports only one account per device.

Q: Can I reset the game and start again from the beginning?

A: Currently it's not possible to restart your game. However, you can start a new game on any device that doesn't have a previous game of Nano world on it.

Q: Can I change my City name?

A: Tap “Settings” there is a new “Change Name” button. A box will popup instructing you to input and change your in-game name, select continue, and you’re all done.